1. Introduction
At lumaroagency, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, or digital marketing solutions. By accessing our site or using our services, you consent to the practices described in this policy. We believe in transparency and aim to keep you fully informed about how your information is managed. If you have questions or concerns, we encourage you to contact us directly for more clarity.
2. Information We Collect
We collect both personal and non-personal data to provide and improve our digital services. This may include your name, email, phone number, business information, IP address, browser details, and usage behavior. Information is gathered when you fill out forms, request consultations, subscribe to newsletters, or interact with our content. We also use cookies and analytics tools to monitor user activity, improve site performance, and tailor your experience. All data collected is limited to what is necessary for delivering our services and is handled in accordance with applicable data protection laws and industry standards.
3. How We Use Your Data
The information we collect is used to deliver our digital services effectively, including SEO, content marketing, social media, and PPC campaigns. It helps us manage client relationships, respond to inquiries, and provide personalized marketing insights. We may also use your data to send newsletters, campaign reports, and relevant updates about our services. All communications include the option to unsubscribe. We do not sell or rent your personal data. Any sharing of information with trusted partners or service providers is solely for business operations and always done securely and with your consent where required.
4. Data Security and Storage
We take appropriate measures to secure your data against unauthorized access, loss, or misuse. Your personal information is stored on secure servers, protected by industry-standard encryption and access controls. Only authorized personnel have access to sensitive data, and they are bound by strict confidentiality agreements. We conduct regular audits and updates to maintain security protocols. While we strive to ensure your data is fully protected, no digital transmission or storage method is 100% foolproof. In the rare event of a breach, we will notify affected users promptly and take corrective action immediately.
5. Your Rights and Contact
You have full control over your personal information. You may request access to, correction of, or deletion of your data at any time. You also have the right to withdraw consent for communications or restrict data processing where applicable. If you’re located in the EU or other regions with similar privacy laws, additional rights under the GDPR or local laws may apply. For any privacy-related requests, questions, or concerns, please reach out via our contact form or email. We are committed to resolving issues quickly and maintaining your trust in our digital agency.